Managing managers, committees and body corporate meetings
A practical view on internal and external body corporate management processes to ensure customer satisfaction with Peter Crogan of the PICA Grou
In the 16th episode, Peter hones in on his experience in strata management and how to bring the best out of a community titles scheme.
Peter recounts on changes in the industry such as demographic changes and the changing role of the Body Corporate Manager as a “trusted advisor”.
Peter also discusses:
T: (07) 37217000
Building management compliance and the need for diligence and standards in Strata schemes
An insightful look at the building management compliance requirements and the ABMA Building Management Code with Lynda Kypriadakis
In the 15th Episode of Let’s Talk Strata, Lynda Kypriadakis talks about the significant need to ensure building/facilities management compliance to mitigate against risk. Lynda talks about the ABMA Building Management Code and how critical it is for standards to be implemented in every building, stating:
Lynda agrees with the need to have standards and qualifications for Body Corporate Manager and Building Managers alike. Lynda recognises that, as Manager’s role typically involves delivering building management outcomes linked to compliance on common property, there must be some form of qualifications or licence in place to complement the suite of legislation that regulates the industry.
Lynda also discusses the following:
(M) 0400 900 469
Strata titling, developers and the challenges in building strong and sustainable communities
A discussion on the complexities involved in strata developments with Dr. Gary Bugden
In the 14th Episode of Let’s Talk Strata, Gary overviews a brief history in the rise of strata developments in Queensland, illustrating the complexities in the realisation of sustainable communities.
In identifying “strata titling as one of the more famous exports that Australia has been responsible for in the legal sector”, Gary draws comparisons on complex forms of strata titling in Australia and overseas.
Additionally, Gary delivers a stimulating discussion on the following:
Dr. Gary Bugden Contact details:
Telephone: 07 3905 9260
Best practice and tips on managing By-law disputes
A detailed discussion on the challenges of managing common disputes in strata with Chris Irons, Body Corporate Commissioner for Queensland
In the 13th Episode of Let’s Talk Strata, the second interview with the Body Corporate Commissioner for Queensland, Chris Irons, comes back again to further elaborate on common disputes that occur on a daily basis in a Community Titles Scheme. Topics covered include discussion on:
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The interaction between residential tenancies and bodies corporate, and how the RTA fits in
An informative discussion on the role of the RTA and managing strata tenancy matters with Lynn Smith, Senior Community Education Officer at Residential Tenancies Authority (RTA)
Lynn provides an overview of the RTA’s role and function in relation to tenancies in Queensland, and in particular, those tenancies occurring within a Body Corporate. Topics covered include discussion on:
RTA contact details:
Tel: 1300 366 311
RTA News signup:
Body Corporate Managers – the critical cog in the strata machine
An experienced BCM’s view on strata management best practice, and achieving client satisfaction in an ever-expanding role with Coralie Mott, Director of CTS management
In the 11th episode of the Let’s Talk Strata Podcast, Coralie sheds light on the practicalities and challenges in delivering outcomes and exceeding client expectations. Coralie overviews the evolution of strata management and highlights the critical role that Body Corporate Managers, or BCMs, play in ensuring Bodies Corporate operate within the ambit of the legislation.
Particularly, Coralie and Marc discuss the following:
Coralie’s contact details:
Tel: (07) 3367 3559
Body Corporate debt recovery - Procedures, tips and steps to successful action
An instructive look at debt recovery from the Body Corporate and lawyer’s perspective, and how to manage such processes with Daniel Wignall, Principal Lawyer at Macpherson Kelley
Daniel discusses the difficulties and challenges in a Body Corporate recovering outstanding debts, amidst the Body Corporate’s obligation and limitation periods for such recoveries. Daniel provides recommendations on the committee action in initiating a ‘prescribed proceeding” for debt recovery, including the best practice in formulating the necessary committee approval (VOC). Daniel advocates for specific and detailed committee motions in approving debt recovery processes, stating:
Daniel delves into best practices and intricacies of the following:
Daniel’s contact details:
Principal Lawyer - Litigation and Dispute Resolution, QLD
P: +61 7 3235 0460
BCMs, the need for licencing and the role of education in enhancing the profession
An insightful view on Body Corporate Management, its intricacies and future growth opportunities with Deryck Walker, RMIT
In the 9th episode of the Let’s Talk Strata Podcast, Deryck Walker draws on his extensive experience in Body Corporate Management, consultancy and education in the strata space. Deryck discusses the scope of the RMIT Certificate VI in Strata Community Management that he coordinates and how it offers a clear pathway into a career in Body Corporate Management. Deryck remarks:
For Body Corporate Managers, Deryck sheds light on critical matters such as:
Deryck talks about the seismic changes in Body Corporate Management in recent years and how information and education have begun to formalise a professional career, however, discrepancies, from a national level, pose challenges to creating consistency, uniformity in terminology, and promoting national standards and the delivery of strata services. Remarks are made on the diversity of stakeholders in Queensland and the changing service proposition for consumers, including the homogenising and specialising of providers to meet the ever-growing scope of the BCM’s role.
Deryck also reflects on the burdens on BCMs in meeting client expectations and delivering high levels of service against sustainability concerning BCM staffing, financial viability and appropriate charging for that service.
Deryck’s contact details:
Phone: 03 9925 3098
Caretakers, challenges and Role of ARAMA
An informative walk-through the concept of management rights and the Caretaker Manager in Queensland with Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association)
In the 8th episode of the Let’s Talk Strata Podcast, Trevor Rawnsley explains the concept of management rights in Queensland and how ARAMA supports this stakeholder group in the strata industry. Trevor discusses the unique role that ARAMA plays in Queensland and overviews the demographic of its members.
In identifying the crucial role that Caretaking Managers play in strata, and acknowledging the significant challenges in meeting client expectations, Trevor advocates that the role is rewarding and provides for a unique lifestyle.
Trevor also addresses the following matters relating to management rights:
Trevor Rawnsley contact details:
P: 0417 197 687
Listen to the 8th episode of the Let’s Talk Strata Podcast:
"Strata developers, caretakers and owners – managing the people and avoiding the pitfalls"
A thought-provoking walk through Strata development issues and related Strata legislation with Jason Carlson, Director at Grace Lawyers
In the 7th episode of the Let’s Talk Strata Podcast, Jason Carlson talks about bodies corporates – from inception to the early years. Jason examines the long-lasting impact that developers have on the future of a scheme, particularly on lot owners that inherit the scheme after the “original owner control period” ends. The discussion turns to the strong need to assess the fairness and reasonableness of long-term agreements such as the Caretaking/Letting Agreement, Body Corporate Management Agreement and acknowledgement that those appointment s reflect key decisions that impact on the future financial and property management of the scheme.
Jason delves into the responsibilities and obligations that the Body Corporate Legislation imposes on developers, delivering salient tips and practical advice to lot owners on the following matters:
In concluding that Strata litigation is an emotional business, Jason outlines the benefits and importance of third p experts such as a mediator or lawyer to assist in resolving disputes and “walking the path to compromise”.
Jason Carlson contact details:
P: 07 3102 4120
Listen to the 7th episode of the Let’s Talk Strata Podcast: