Let's Talk Strata

A podcast for anyone connected with a body corporate (or Strata title).
Tune in every fortnight to hear thought-provoking discussions with industry leaders and experts on topics - both practical and technical - that will spark your interest

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Episode 16
"Managing managers, committees and body corporate meetings"

A practical view on internal and external body corporate management processes to ensure customer satisfaction with Peter Crogan of the PICA Group

In the 16th episode, Peter hones in on his experience in strata management and how to bring the best out of a community titles scheme.
 
Peter recounts on changes in the industry such as demographic changes and the changing role of the Body Corporate Manager as a “trusted advisor”.
 
Peter also discusses:

  • Infrastructure changes in new developments and the need to take advantage of modern initiatives;
  • The need to enhance sustainability in a Community Titles Scheme;
  • The importance of implementing best management practices in a new development from the beginning;
  • Managing committee expectations from a BCM’s perspective – including the need to encourage ongoing training and education for committees;
  • The need for the BCM to be visible and maintain an interaction and relationship with lot owners and the committee, and strategies to achieve this including AI and data analytics;
  • The benefits of harnessing on existing skills within the community of lot owners in a scheme;
  • Navigating challenges when a committee cannot be formed, and ways to encourage participation;
  • How a BCM can enhance their career in strata management;
  • A view on the future of education and licencing in the strata industry;
  • Best practices in meeting procedures and the need for the BCM to understand the legislation and procedures (including managing voting rights);
  • BCMs need in enhancing communication, offering other services such as facilities management and advising committee’s on appropriate experts when needed;
  • The factors that affect cost for the Body Corporate Manager’s services and the need to set committee expectation as to cost at the committee budget committee meeting and obtaining approval before incurring such costs.
​Contact details:
T: (07) 37217000
Email: peter.crogan@picagroup.com.au
​

Episode 15
​"Building management compliance and the need for diligence and standards in strata schemes"

An insightful look at the building management compliance requirements and the ABMA Building Management Code with Lynda Kypriadakis

Episode 14
​"Strata titling, developers and the challenges in building strong and sustainable communities"

A discussion on the complexities involved in strata developments with Dr. Gary Bugden

Episode 13
​"Best practice and tips on managing By-law disputes"

A detailed discussion on the challenges of managing common disputes in strata with Chris Irons, Body Corporate Commissioner for Queensland

Episode 12
​" The interaction between residential tenancies and bodies corporate, and how the RTA fits in"

An informative discussion on the role of the RTA and managing strata tenancy matters with Lynn Smith, Senior Community Education Officer at Residential Tenancies Authority (RTA)

Episode 11
​" Body Corporate Managers – the critical cog in the strata machine "

An experienced BCM’s view on strata management best practice, and achieving client satisfaction in an ever-expanding role with Coralie Mott, Director of CTS management

Episode 10
​"Body Corporate debt recovery - Procedures, tips and steps to successful action"

An instructive look at debt recovery from the Body Corporate and lawyer’s perspective, and how to manage such processes with Daniel Wignall, Principal Lawyer at Macpherson Kelley

Episode 9
​"BCMs, the need for licencing and the role of education in enhancing the profession"

An insightful view on Body Corporate Management, its intricacies and future growth opportunities with Deryck Walker, RMIT

Episode 8
​"Caretakers, challenges and the role of ARAMA"

An informative walk-through the concept of management rights and the Caretaker Manager in Queensland with Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association)

Episode 7
​"Strata developers, caretakers and owners – managing the people and avoiding the pitfalls"

A thought-provoking walk through Strata development issues and related Strata legislation with Jason Carlson, Director at Grace Lawyers

Episode 6
​"UOAQ, its stakeholders and how they work together for better strata communities"

A practical discussion with Ross Anderson, the Vice President of the Unit Owners Association of Queensland (UOAQ)

Episode 5
​"The Strata industry now, and a vision for the future"

A visionary view on the Strata industry with James Nickless, Vice President of Strata Community Australia Qld (SCA)​

Episode 4
​"A fervent discussion on navigating through the inherent challenges of Strata"

Practical insights into Strata relationships and disputes with Frank Higginson, Director and Partner at Hynes Legal

Episode 3
​"Strata, Law reforms and how they affect us all​​"

A technical and practical discussion with Professor Michael Weir, Faculty of Law - Bond University

Episode 2
​"Management rights - tips, tricks and challenges​"

An informative chat with the director of Mahoneys Lawyers, John Mahoney

Episode 1
​"The Body Corporate Commissioner's office 101"

A relaxed discussion with the Body Corporate Commissioner, Chris Irons
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About Marc Mercier

​​Marc is a body corporate lawyer and author of the legal practitioner textbook Body Corporate Law in Qld: Practice and Procedure (released in April 2018 by the eminent legal publisher Wolters Kluwer CCH).  
​The Let’s Talk Strata podcast is the first of its kind for QLD. It’s a platform that sees pinnacle industry professionals discuss matters within the areas of their expertise concerning all things Strata.

​Strata issues affect a significant number of Queenslanders and this podcast seeks to elevate those important issues to the communities’ attention. The podcast also strives to obtain the views of every important stakeholder in the Strata industry.

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