Eleventh episode of the Let's Talk Strata podcast is available now

Body Corporate Managers – the critical cog in the strata machine

An experienced BCM’s view on strata management best practice, and achieving client satisfaction in an ever-expanding role with Coralie Mott, Director of CTS management

In the 11th episode of the Let’s Talk Strata Podcast, Coralie sheds light on the practicalities and challenges in delivering outcomes and exceeding client expectations.  Coralie overviews the evolution of strata management and highlights the critical role that Body Corporate Managers, or BCMs, play in ensuring Bodies Corporate operate within the ambit of the legislation.
 
Particularly, Coralie and Marc discuss the following:

• Communication as key to managing expectations of contractors and sub-contractors and committees;
• Enhancing the delivery of strata management through technology, including the more effective conduct of meeting procedures;
• The emergence of electronic voting and how this will enhance transparency, speed of delivery and access to clients;
• Complexities found in the more modern layered schemes and managing the enlarged responsibilities and obligations;
• The expansion of the BCM’s role and the emergence of the concept of the BCM as “information facilitator”;
• Managing the tension between delivery of legislative information to clients and the referral to lawyer for necessary legal advice;
• The pathway to a career in strata management - education, ongoing professional development and practice, and developing of professional networks – + tips to new entrants to the industry;
• Future directions of strata management and the need for industry stakeholder collaboration and self-regulation or licencing of strata professionals;
• Exploration of “on-the-ground” BCM issues, such as:
  • Managing BCM disputes;
  • BCM termination of its agreement in certain circumstances;
  • Tips on enhancing strata financial management;
  • Acquisition of BCM skill sets.

Coralie’s contact details:
 
Tel: (07) 3367 3559
Email: [email protected]
Website: www.ctsm.com.au

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