16th episode of the Let's Talk Strata podcast is available now

Managing managers, committees and body corporate meetings

A practical view on internal and external body corporate management processes to ensure customer satisfaction with Peter Crogan of the PICA Grou

​In the 16th episode, Peter hones in on his experience in strata management and how to bring the best out of a community titles scheme.
 
Peter recounts on changes in the industry such as demographic changes and the changing role of the Body Corporate Manager as a “trusted advisor”.
 
Peter also discusses:

• Infrastructure changes in new developments and the need to take advantage of modern initiatives;
• The need to enhance sustainability in a Community Titles Scheme;
• The importance of implementing best management practices in a new development from the beginning;
• Managing committee expectations from a BCM’s perspective – including the need to entourage ongoing training and education for committees;
• The need for the BCM to be visible and maintain an interaction and relationship with lot owners and the committee, and strategies to achieve this including AI and data analytics;
• The benefits of harnessing on existing skills within the community of lot owners in a scheme;
• Navigating challenges when a committee cannot be formed, and ways to encourage participation;
• How a BCM can enhance their career in strata management;
• A view on the future of education and licencing in the strata industry;
• Best practices in meeting procedures and the need for the BCM to understand the legislation and procedures (including managing voting rights);
• BCMs need in enhancing communication, offering other services such as facilities management and advising committee’s on appropriate experts when needed;
• The factors that affect cost for the Body Corporate Manager’s services and the need to set committee expectation as to cost at the committee budget committee meeting and obtaining approval before incurring such costs.

​Contact details:
T: (07) 37217000
Email: [email protected]

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